Refund and Returns Policy

Thank you for shopping at Nadine Herbs. We want you to be completely satisfied with your purchase. If for any reason, you are not entirely happy with your order, we offer a straightforward return policy to ensure a smooth and hassle-free return process. Please read the following guidelines carefully to understand our return policy:

1. Eligibility for Returns

1.1 Damaged or Defective Products: If you receive a product that is damaged during transit or appears to have a manufacturing defect, please contact us immediately within [number of days] days of receiving the item. We will gladly replace the product or offer you a full refund.

1.2 Incorrect Items: If you receive an item different from what you ordered, please inform us within [number of days] days of delivery. We will arrange for the correct item to be shipped to you at no additional cost or provide a full refund, whichever you prefer.

1.3 Unopened and Unused Products: For certain products, if you change your mind or are not satisfied with the purchase, you can return the unopened and unused items within [number of days] days of delivery. We will issue a refund for the product’s cost, excluding any shipping charges, after receiving and inspecting the returned items.

2. Return Procedure

2.1 **Contact Us: To initiate a return, please email our customer support team at [contact@nadineherbs.com](mailto:contact@nadineherbs.com) or use the contact form on our website. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide you with the necessary instructions.

2.2 Packaging: Please ensure that the returned items are securely packaged to prevent damage during transit. We recommend using the original packaging if available.

2.3 Shipping: You will be responsible for covering the return shipping costs, except in cases where the return is due to a damaged, defective, or incorrect product.

3. Refunds and Processing

3.1 Refund Timeframe: Once we receive the returned items and inspect their condition, we will process your refund within [number of days] days. The refund will be issued to the original payment method used for the purchase.

3.2 Partial Refunds: In some cases, if the returned items are not in their original condition or are missing parts, we may issue a partial refund or decline the return.

3.3 Non-Refundable Items: Certain items, such as perishable goods or items explicitly marked as non-returnable, are not eligible for returns.

4. Exchanges

Unfortunately, we do not offer direct exchanges for returned items. If you wish to exchange a product for a different one, you can initiate a return following the instructions above and place a new order for the desired item separately.


Note: This Return Policy is a general template and may need to be customized to reflect the specific practices of Nadine Herbs. Additionally, please ensure compliance with any local consumer protection laws or regulations applicable in your jurisdiction.

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